Refund Policy

DRAFT — replace before launch

14-day refund window

New subscriptions to the EU AI Footprint Scanner are eligible for a full refund within 14 days of the initial charge, no questions asked.

How to request a refund

Email zheneewong@gmail.com from the email address you used to subscribe. Include your Lemon Squeezy order number if you have it (otherwise we'll find it). Refunds are typically processed within 3 business days.

After 14 days

Subscriptions can be cancelled at any time; access continues to the end of the current billing period. Refunds for unused portions of a billing period after the 14-day window are not standard but may be granted in exceptional cases (extended outage, material defect) at our discretion.

Enterprise and annual plans

Refund terms for Enterprise contracts are set out in the individual contract. For annual prepayments, contact us — we'll work it out.

How refunds are processed

Refunds are issued by Lemon Squeezy, our Merchant of Record, back to the original payment method. Allow 5–10 business days for the credit to appear on your statement.